The Proximate Causes of Behaviour Are Interactions with the Environment

question 73

Multiple Choice

The proximate causes of behaviour are interactions with the environment, but behaviour is ultimately shaped by

• A)hormones.
• B)evolution.
• C)sexuality.
• D)pheromones.
• E)the nervous system.

Understand the effectiveness of direct and indirect communication approaches in business messages.

Recognize when to employ positive messaging techniques.

Identify strategies for handling customer complaints constructively.

Learn the structure of routine replies or positive messages requiring follow-up action.

---

Definitions:

Rational-Emotive Psychotherapy

A form of cognitive-behavioral therapy focusing on identifying and changing irrational beliefs to alter emotional and behavioral responses.

Mindfulness-Based Cognitive Therapy

A psychological therapy designed to prevent the recurrence of depression by teaching mindfulness meditation as a way to disengage from negative cognitive patterns.

Interpersonal Therapy

Interpersonal Therapy is a form of psychotherapy that focuses on improving interpersonal relationships and communication patterns to help solve emotional problems.

Behavioural Therapy

A type of psychotherapy that focuses on changing undesirable behaviors through stimulus-response associations, reinforcement, and other conditioning techniques.