XFormation Is a Company That Develops and Delivers Custom Trainings

question 42

Multiple Choice

XFormation is a company that develops and delivers custom trainings for products, procedures, and change at companies. XFormation developers have extensive knowledge of adult learning theory, and the trainers are dynamic, engaged teachers.
-Which of the following is an example of a relationship strategy salespeople for XFormation could use?

• A) Use mirroring and other subtle methods to create rapport and a good relationship with the customer so the customer ultimately buys.
• B) Understand all the training products they sell and how to customize a package for the customer.
• C) Examine how they can add value for customers so the customers will continue to contract with XFormation on a long-term basis.
• D) Give a presentation to the customer after planning out the objectives carefully ahead of time.
• E) Understand the customer's needs and what and how they need to buy.

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Definitions:

Branded Social Interactions

Online engagements between consumers and brands on social media platforms that are influenced by the brand's messaging or presence.

Social Interactions

Exchanges between individuals or groups, often facilitated by digital platforms, that involve communication, collaboration, or other forms of social engagement.

Social Snackers

Individuals who consume small amounts of content from various social media platforms throughout the day, without engaging deeply with any particular piece.

Highly Interconnected

Elements, systems, or people that are closely linked and capable of exchanging information or resources efficiently and quickly.