When a Customer Reveals Confidential Information About a Competitor to a Salesperson,the

question 50

Multiple Choice

When a customer reveals confidential information about a competitor to a salesperson,the preferred course of action is for the salesperson to:

• A)preserve the confidentiality of information they receive
• B)accurately relate the details to top management
• C)inform the competing company about the useful information in exchange for a sale
• D)request that the customer not comment further because of the conflict of interest
• E)clarify the details to make sure the information is correct

---

Definitions:

Algorithm

A specific procedure or set of rules to be followed in calculations or problem-solving operations.

Availability Heuristic

is a cognitive shortcut that relies on immediate examples that come to a person's mind when evaluating a specific topic, concept, method, or decision.

Representativeness Heuristic

A cognitive shortcut used in decision making, where the likelihood of an object belonging to a category is judged based on how similar it is to one's conception of that category.

Algorithms

A set of rules or instructions given to perform a task or solve a problem, commonly used in computer programming and mathematics.