A Customer Is Rude to the Salesperson During Sales Calls,requests

question 61

Multiple Choice

A customer is rude to the salesperson during sales calls,requests additional research and market data,and refuses to accept courtesy calls from the salesperson. However,the customer places several large orders for the product from the salesperson. Which statement best explains the customer's discordant behavior?

• A)The salesperson represents an inferior product that the customer does not need.
• B)The salesperson has used the wrong approach by not establishing rapport with the customer.
• C)The customer is not the ultimate decision maker for the account but would like to be.
• D)The customer is a directive who dislikes extraneous contact with the salesperson but makes decisions rapidly based on data.
• E)The customer is a reflective who cannot concentrate when the salesperson engages in frequent interruptions.

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Definitions:

Pneumonia

An inflammatory condition of the lung primarily affecting the microscopic air sacs, caused by infectious agents such as bacteria, viruses, or fungi, leading to symptoms such as cough, fever, and difficulty breathing.

Activity Tolerance

The level of exercise or activity that a person can perform without undue discomfort or risk of complication.

Plan of Care

A detailed, individualized plan developed by healthcare professionals outlining the patient’s goals, treatment, and interventions.

Decreased Resistance

A decline in the body's ability to ward off infections or diseases, potentially due to factors like stress, malnutrition, or illness.