Alana Pierce Is the Director of Membership Programs for the Tammerline

question 41

Multiple Choice

Alana Pierce is the director of Membership Programs for the Tammerline Zoo. She develops the programs and sells them to zoo visitors. The programs are tiered and include discounts and special perks for members.
-A member contacts Alana to complain about parking. Every time she brings her children to the zoo,the members-only parking lot is full,and she is forced to park farther away in the general admission parking lot. When Alana receives such calls,she should most likely:

• A)refer the problem to the maintenance department
• B)identify whether the complaint is real or perceived
• C)allow customers to express their feelings
• D)avoid explaining the cause of the problem
• E)offer to cancel the membership

---

Definitions:

Atrial Natriuretic Hormone

A hormone secreted by the heart atria that regulates blood pressure and fluid balance by affecting water and sodium excretion.

Urine Output

The volume of urine excreted by the kidneys over a given period of time, an important indicator of kidney function.

Blood Pressure

The force exerted by circulating blood upon the walls of blood vessels, essential for maintaining the flow of blood throughout the body.

Peristaltic Contractions

A series of wave-like muscle contractions that move food through the digestive tract.