Gail Sayers Is a Sales Representative with Countrywide Transport, a Company

question 57

Multiple Choice

Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-Which of the following would most likely help Gail prevent postsale problems?

• A)sending e-mails to other university groups referred to her by the client
• B)scheduling regular account reviews to assess the client's satisfaction
• C)asking the client to call her assistant with any questions
• D)submitting bills quickly to insure quick payment
• E)re-defining her service and product strategy

Apply revision techniques to improve clarity and effectiveness in written messages.

Explain the use of active and passive voice in writing and their respective purposes.

Employ visual enhancements to highlight important information or structure content.

Master techniques for emphasizing ideas and achieving conciseness in writing.

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Definitions:

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, driving individuals to pursue and achieve goals.

Desires And Needs

Fundamental motivations or urges that drive behavior, with needs being essential for survival and desires being wants or wishes.

Genuine Happy Smile

A true expression of happiness, characterized by the activation of the muscles around the eyes and mouth, also known as a Duchenne smile.

Feigned Smile

This term refers to a smile that is insincere or produced artificially, often to hide true feelings or conform to social expectations.