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The Average Wait Time for a Customer at a Call

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True/False

The average wait time for a customer at a call center is an example of data.


Definitions:

Initiate a Relationship

The act of beginning or establishing a connection or rapport with someone.

Skills and Strategies

Abilities and carefully designed plans or methods aimed at achieving a specific goal.

Uncertainty Reduction Theory

A communication theory positing that individuals engage in interactions to reduce uncertainties about each other, thereby increasing predictability and understanding in social situations.

Reduce Uncertainties

Efforts or strategies aimed at minimizing unknowns or unpredictability in situations, often to improve decision-making or outcomes.

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