________ Systems Link Up All the Processes That Touch the Customer

question 14

Multiple Choice

________ systems link up all the processes that touch the customer.

• A)CASE
• B)CRM
• C)ERP
• D)MRP

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Definitions:

Retardation of Learning

The slowing down or hindrance in the acquisition of knowledge, skills, or behaviors, often due to external or internal factors.

Generalized Conditioned Reinforcer

A type of reinforcer that has become reinforcing through its association with one or more other reinforcers, often used in operant conditioning.

Primary Reinforcers

Innate reinforcing qualities such as food, water, and relief from pain, which fulfill basic biological needs and do not require learning to be effective.

Unlearned Reinforcer

An unlearned reinforcer, also known as a primary reinforcer, is a stimulus that naturally and intrinsically provides reinforcement or a favorable outcome without the need for learning.