Customer Service Expenses Usually Decrease When a Company Moves to E-Commerce

question 26

True/False

Customer service expenses usually decrease when a company moves to e-commerce.

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Definitions:

Empirical Evidence

Empirical evidence is information acquired by observation or experimentation that serves as the basis for knowledge and theory building.

Internal Conflicts

Psychological struggles that arise from opposing desires, impulses, or feelings within a person.

Self-actualizing

The process of realizing and expressing one's own capabilities and creativity, often considered the pinnacle of psychological development in Maslow's hierarchy of needs.

Maslow

An American psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.