A Customer Who Combines Low Dominance and High Sociability Displays

question 20

Multiple Choice

A customer who combines low dominance and high sociability displays which of the following styles?

• A)emotive
• B)supportive
• C)directive
• D)reflective
• E)communicative

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Definitions:

Middle Managers

Individuals within an organization who manage the work of subordinate employees and report to a higher-level manager, responsible for implementing the organization's strategies and policies.

Day-To-Day Operations

The routine activities that a business or organization carries out daily to run smoothly and efficiently.

Routine Decisions

Decisions that are made on a regular basis, often following established processes or guidelines.

Clerical Workers

Clerical workers perform a variety of administrative and clerical duties necessary to run an organization efficiently.