Using the Pronouns"you"and"your"in a Sales Letter

question 10

Multiple Choice

Using the pronouns"you"and"your"in a sales letter:

• A)assumes the customer will definitely buy
• B)conveys an informal tone
• C)keeps the focus on the customer
• D)should be avoided if possible
• E)follows standard business letter format

---

Definitions:

Direct Labor

The wages and benefits paid to workers who are directly involved in the production of goods.

Raw Materials

The basic materials that are used in the production process of goods, which will be transformed into finished products.

Finished Goods

Items that have finished the production cycle and are available for purchase by consumers.

Forecast

The process of making predictions about future events or trends based on historical data and analysis.