Michael LeBoeuf,author of How to Win Customers and Keep Them

question 9

Multiple Choice

Michael LeBoeuf,author of How to Win Customers and Keep Them for Life,says that a surprising number of yes responses occur:

• A)during the first trial close
• B)on the fourth or fifth closing attempt
• C)during the approach stage of the sales process
• D)after the salesperson asks for the order twice
• E)after the salesperson gives up the sale as lost

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Definitions:

EAR

Effective Annual Rate is the actual return on an investment or the actual interest rate of a loan, taking into account the effect of compounding interest over the period.

Calculate

To calculate means to determine the amount or number of something by using mathematical processes.

Birth Rate

The number of live births per thousand of population per year.

Population

The total set of individuals or items of interest for statistical, analytical, or research purposes.