Gail Sayers Is a Sales Representative with Countrywide Transport, a Company

question 24

Multiple Choice

Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-After the first flight,Gail would most likely build a long-term relationship with the new client by:

• A)e-mailing a new flight schedule
• B)sending an online customer service survey
• C)calling the client to ensure satisfaction with the flight
• D)requesting referrals from the client to engage in upselling
• E)checking with the billing department to make sure the client was invoiced

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Definitions:

Jhansi

A historic city in northern India, known for its significant role in the Indian Rebellion of 1857, particularly through its association with Rani Lakshmibai.

Gwalior

A historical city in the central Indian state of Madhya Pradesh, known for its palaces and temples.

Center Field Wall

The wall or boundary at the distant center of a baseball field, typically marking the limit between the playing field and a home run.

Pine Tar

A sticky material produced from the distillation of pine wood, used in various applications including medicinal and as a grip aid in baseball.