Braeden Innovations Is a Company That Sells Database Systems and Software

question 13

Multiple Choice

Braeden Innovations is a company that sells database systems and software integration packages to schools and universities. Victoria Canning is an inside sales representative with Braeden Innovations. As an inside sales representative, she makes sales presentations via webinar and contacts clients and prospects by phone, e-mail, and instant messaging, all from her home office. She says the best thing about her job is having a fulfilling professional career but never having to commute to an office.
-Because Victoria and the account manager she partners with are not in the same space but need to have access to the same information,it is vital that they both use:

• A)the same type of computer,so they can share files seamlessly
• B)a web conferencing system that allows them to show each other files and documents
• C)mobile phones that allow them to send and receive text messages instead of landlines that do not allow for text messaging
• D)a computerized,Internet-based CRM system that allows them both to enter and access information about their clients
• E)the same e-mail client so they can read e-mails from each other

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Definitions:

Sales Call

A communication method, often a phone call or face-to-face meeting, initiated by a sales representative towards a potential buyer to sell a product or service.

Small Talks

Casual or informal conversation about non-essential or trivial topics, often used to initiate social interaction.

Competitors' Activities

Actions and strategies implemented by competing businesses in the market.

Market Opportunities

Potential chances to meet unfulfilled customer needs or demands in the market, often identified for strategic business growth.