Web-Based Customer Service Applications Should Focus on Cost-Cutting,and Not on Customer

question 56

True/False

Web-based customer service applications should focus on cost-cutting,and not on customer service benefits.

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Definitions:

Keeping Customers

involves strategies and practices to retain customers, enhancing customer loyalty and preventing turnover.

Innovations

The process of translating an idea or invention into goods or services that create value or for which customers will pay.

Service and Products

The combination of tangible goods and intangible services that a company offers to its customers.

High-Speed Color Copier

A device capable of reproducing documents and images quickly in full color.