Which of the Following Is Necessary Is the First Step

question 17

Multiple Choice

Which of the following is necessary is the first step in removing the gap between the customer's expectations and the marketer's perceptions?

• A)Inform employees regarding company's service policies
• B)Measure and evaluate service performance before service delivery
• C)Provide employees with training,equipment,and time necessary to deliver good service
• D)Collect information to determine what service attributes customers consider important

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Definitions:

Fluid Intelligence

The ability to reason analytically and address issues in new contexts, free from learned knowledge.

Crystallized Intelligence

An aspect of intelligence characterized by the ability to use learned knowledge and experience.

Alcohol Consumption

The intake of alcoholic beverages, potentially affecting health, behavior, and social relations.

Fatigue

A state of physical or mental weariness resulting from exertion, often leading to reduced efficiency or productivity.