Examlex
The patella is another term for the kneecap.
Intangibility
A characteristic of services that makes them unable to be seen, touched, or quantified before they are purchased and used.
Service Inconsistency
The variation in the quality or level of service provided to customers over different instances of service delivery.
Selective Distribution
Selective distribution is a strategy where a product is distributed through a limited number of channels or retailers, allowing for a focus on high-quality service or market positioning.
Comparison Shop
The practice of comparing prices and features of similar products or services before making a purchase decision.
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