A ____ Metric Is a Technique for Measuring a Specific

question 59

Multiple Choice

A ____ metric is a technique for measuring a specific characteristic by monitoring system performance and analyzing responses to user satisfaction surveys.

• A) PIECES
• B) quality-of-service (QoS)
• C) programming
• D) satisfaction

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Definitions:

Sales

The process of exchanging a product or service for monetary value, typically in a business setting.

Return on Equity

A financial ratio that measures the profitability of a corporation in relation to stockholders’ equity, indicating how well a company uses investment funds to generate earnings growth.

Sales

The activity or business of selling products or services.

Expenses

Outflows of money or other valuable assets, incurred as a result of operating activities or in the pursuit of generating revenues.