Examlex
Explain the three lags that make it difficult to time changes in discretionary policy properly.
Vouchers
Certificates or coupons that can be exchanged for goods, services, or discounts, often used as promotional tools or incentives.
Service Recovery
This refers to the actions and strategies a company employs after a service failure to correct the problem and restore customer satisfaction.
Irate Customer
A customer who is extremely angry or frustrated with a service or product, often requiring special attention or strategies to resolve their issues.
Procedural Fairness
The fairness of the processes that lead to outcomes, ensuring that decisions are made consistently and transparently.
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