Sellers Will Tend to Be Most Concerned with Customer Satisfaction

question 134

Multiple Choice

Sellers will tend to be most concerned with customer satisfaction when

• A) it is difficult for the customer to evaluate product quality.
• B) they depend on repeat customers for most of their business.
• C) they sell primarily to tourists.
• D) they are a monopoly protected from competition by government licensing.

Recognize various forms of mass transit and their roles in urban settings.

Explain the factors contributing to urban growth and the implications of high population density.

Understand the conditions of poverty in urban areas and the concept of dark sky preserves.

Describe the phenomenon of urban sprawl and its consequences on agriculture and ecosystems.

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Definitions:

Albert Bandura

A psychologist known for his work on social learning theory and the concept of self-efficacy.

Discrimination

The unfair or biased treatment of various groups, particularly based on their race, age, gender, or disabilities.

Extinction

In psychology, extinction refers to the gradual weakening and eventual disappearance of a conditioned response when the reinforcement is no longer provided.

Operant Conditioning

A behavior modification technique where the degree of an act is regulated via reinforcement or disciplinary measures.