The American Customer Satisfaction Index Is a National Measure of Satisfaction

question 60

True/False

The American Customer Satisfaction Index is a national measure of satisfaction with quality that provides a resource for examining the differences in satisfaction among customers of different industries by their demographic and socioeconomic characteristics.

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Definitions:

Vendor

An individual or company that sells goods or services to individuals, businesses, or governmental entities.

Cloud Computing

Offering a range of services via the internet, including but not limited to data storage, servers, databases, networking, and software.

Centralized Location

A singular, specific location where operations, processes, or functions are concentrated, often to streamline management and coordination.

As-A-Service

A business model where products, software, or services are provided to customers through the internet, typically on a subscription basis.