Henri Trains His Reps to Give High Levels of Customer

question 21

Multiple Choice

Henri trains his reps to give high levels of customer service.In order to attain this,the reps must go through a process which includes

• A)need discovery,need-satisfaction presentation,negotiation,and servicing the sale.
• B)need discovery,need-satisfaction presentation,selection of product,and negotiation.
• C)negotiation,need discovery,need-satisfaction presentation,and servicing the sale.
• D)need discovery,need-satisfaction presentation,negotiation,and selection of product.
• E)need discovery,selection of product,need-satisfaction presentation,and servicing the sale.

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Definitions:

PNF Stretching

Proprioceptive Neuromuscular Facilitation stretching, a technique that combines passive stretching and isometric contractions to improve muscle elasticity.

Static Stretching

A form of stretching exercises where muscles are extended and held in position for a period of time to increase flexibility and range of motion.

Ballistic Stretching

A form of dynamic stretching involving quick, bouncing movements to push muscles beyond their normal range of motion.

Range of Motion

The entire scope of movement a joint can achieve, often measured by its flexion and extension limits.