In Sales Work,one Should Avoid the Temptation to Address a New

question 46

True/False

In sales work,one should avoid the temptation to address a new prospect by first name.

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Definitions:

Diversity

The inclusion of individuals with a variety of characteristics such as age, gender, cultural background, and experiences within a group or organization.

Perspective Taking

The cognitive process of considering another person's viewpoint.

In-Group Member

An individual who belongs to and identifies with a particular group or category, often sharing a sense of solidarity and identity.

Out-Group Member

An individual who is not considered part of the dominant group within a specific context, often leading to a sense of exclusion or marginalization.