If a Customer Says to a Sales Representative from Johnson

question 72

Multiple Choice

If a customer says to a sales representative from Johnson Supply,"I've always purchased my supplies from the Ralston Company," this person is raising an objection to:

• A)price.
• B)need.
• C)product.
• D)time.
• E)source.

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Definitions:

Confidentiality

The principle of keeping personal, medical, or sensitive information private and not disclosing it to unauthorized persons.

Legal Obligations

Duties that are required by law, which a person or entity must fulfill or face legal consequences.

Self-harm

Intentional, direct injury of one's own body tissue, often done as a way to cope with distressing psychological pain.

Abuse

The maltreatment of a person, causing physical, psychological, or sexual harm, often by someone in a position of power.