In the Partnership Era,companies Can Maximize Customer Service Through

question 29

Multiple Choice

In the partnership era,companies can maximize customer service through:

• A)increased communication; providing necessary and timely information to customers.
• B)increased empathy with customers.
• C)increased diligence by being more responsive and reliable.
• D)increased sportsmanship; showing willingness to tolerate setbacks.
• E)all of the above

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Definitions:

Variable Overhead Rate

Variable overhead rate is the ratio of variable overhead costs incurred for every unit of activity or a specific measure of activity, such as labor hours.

Direct Labor-Hours

The total hours worked by employees directly involved in the manufacturing process or production of goods and services.

Variable Overhead Rate

A rate that changes with the level of activity or production volume, applied to variable overhead costs.

Lubricants Variance

A difference between the expected and actual cost of lubricants used in a manufacturing or operational process.