The Members of Citizens Aware Believe That a Recently Enacted

question 60

Multiple Choice

The members of Citizens Aware believe that a recently enacted federal law is unconstitutional. They write and sign a petition to the government to repeal the law,refuse to obey the law,and stop others from complying with the law. Under the First Amendment,these individuals have a right to

• A)petition the government.
• B)refuse to obey any law with which they disagree.
• C)stop others from complying with the law.
• D)all of the choices.

Understand the principles of customer orientation and how it drives company strategies.

Recognize the role and impact of customer service and relationship management in building brand loyalty.

Identify different strategies for engaging with customers, including the use of technology.

Comprehend the significance and application of the GAP Model in customer expectations management.