Examlex
According to COSO, the following are all elements of an organization's internal control framework except:
Capacity
The maximum amount that something can contain or produce.
Consumer Involvement
Consumer involvement refers to the degree of interest and engagement that a consumer has with a particular product, service, or brand, affecting their purchasing decisions.
Customer Contact Audit
A customer contact audit is a comprehensive review of all the points at which a company interacts with its customers, aiming to improve customer service and experiences.
Service Creation
The process of designing and introducing new services to meet consumer needs or market opportunities.
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