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Isabel orally agrees to buy a unique collection of nineteenth-century cowboy memorabilia for $10,000 from Jessie and sends $2,500 as a down payment. When Isabel pays the rest of the price, Jessie refuses to ship the collection. Isabel should seek
Charisma
A unique ability some individuals have to inspire enthusiasm, interest, or affection in others through personal magnetism or charm.
Referent Power
A form of influence derived from the charisma and interpersonal appeal of the leader, often leading to admiration and the desire to emulate.
John F. Kennedy
The 35th President of the United States, serving from January 1961 until his assassination in November 1963, known for his contributions to civil rights and space exploration.
Informal Authority
Influence and power within an organization that stems from personal attributes or relationships, rather than formal position.
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