Use the List of Three Sustainability Principles Below to Categorize

question 20

Multiple Choice

Use the list of three sustainability principles below to categorize actions taken by the city of Curitiba, Brazil, (or any city) in an effort to become more sustainable.

-a.70% of the paper used in the city is recycled.

• A)reliance on solar energy
• B)biodiversity
• C)chemical cycling

Recognize the necessity of adhering to professionalism and ethics in customer service.

Explain the concept that customers buy feelings and solutions, according to experts like Michael LeBoeuf.

Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.

Identify and explain the self-esteem trap and its impact on customer service.

---

Definitions:

Joints

Joints are the areas where two or more bones meet, allowing for movement and providing support to the skeletal structure.

Axial Skeleton

The central part of the skeleton, comprising the skull, spine, ribs, and sternum, responsible for supporting and protecting vital organs.

Vertebral Column

The spine or backbone, consisting of a series of vertebrae that encloses and protects the spinal cord.

Rib Cage

The set of bones around the chest that protects the heart, lungs, and other organs within the thorax.