Consumer Fraud Includes All of the Following, Except

question 33

Multiple Choice

Consumer fraud includes all of the following, except:

• A) Telephone fraud
• B) Internet services or auctions
• C) Identity theft
• D) Invigilation

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Definitions:

FAB

Features, Advantages, and Benefits; a sales methodology focusing on communicating the features, advantages, and benefits of a product or service.

Persuasive Communication

The ability to convince others to adopt a certain viewpoint or to take a specific action through effective verbal or written messages.

SELL Sequence

A methodical approach in sales that involves Showing the feature, Explaining the advantage, Leading into the benefit, and Letting the customer respond.

SWOT Analysis

A strategic planning tool used to identify and analyze the Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning.