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Some Companies Have Lost Sight of Customers and Quality by Being

question 28

True/False

Some companies have lost sight of customers and quality by being preoccupied with the quantitative management school of theory.


Definitions:

Social-Cognitive Learning Theory

A theory that emphasizes the importance of observational learning, imitation, and modeling in acquiring new behaviors, attitudes, and emotional reactions.

Humanist Theory

A psychological perspective that emphasizes the study of the whole person and the uniqueness of each individual's experience.

Defense Mechanism

Psychological strategies brought into play by individuals, groups, and even nations to cope with realities and to maintain self-image.

Displacement

A defense mechanism where an individual redirects emotional impulses from a real object to a substitute target.

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