Match the Options Below with the Correct Phrases

question 56

Multiple Choice

Match the options below with the correct phrases:
-open book management

• A)a temporary team
• B)the ability of a product or service to meet or exceed customer expectations
• C)solving quality problems before the design phase
• D)their purpose is to make a project better
• E)the sharing of information and decision making
• F)a relationship of inputs needed to produce outputs
• G)the product to meet or beat in terms of design and service
• H)determines if customer requirements are being met
• I)requires individuals to think in terms of process
• J)a way to structure innovation
• K)created TQM
• L)someone who starts and assumes the risk of a business
• M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
• N)informing employees of changes in the critical numbers used to measure a company's processes

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Definitions:

Psychological Needs

Fundamental emotional or mental requirements that, when satisfied, motivate behavior to meet them, such as love, esteem, and belonging.

Personal Pleasure

A sense of satisfaction or enjoyment derived from personal activities or interests.

Decision Process

The series of steps a consumer goes through before, during, and after making a purchase.

Product

Anything offered to the market for use or consumption that might satisfy a want or need, including physical items, services, experiences, events, persons, places, properties, organizations, information, and ideas.