Match the Options Below with the Correct Phrases

question 28

Multiple Choice

Match the options below with the correct phrases:
-Robert Costello

• A)a temporary team
• B)the ability of a product or service to meet or exceed customer expectations
• C)solving quality problems before the design phase
• D)their purpose is to make a project better
• E)the sharing of information and decision making
• F)a relationship of inputs needed to produce outputs
• G)the product to meet or beat in terms of design and service
• H)determines if customer requirements are being met
• I)requires individuals to think in terms of process
• J)a way to structure innovation
• K)created TQM
• L)someone who starts and assumes the risk of a business
• M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
• N)informing employees of changes in the critical numbers used to measure a company's processes

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Definitions:

Preaching

The act of delivering a religious message or sermon, often based on scripture, to a group of people.

Courteous

Showing consideration, respect, and politeness in one's behavior and interactions with others.

Rubber Stamps

Tools typically made of rubber or a similar material attached to a handle or block, used for imprinting designs, signatures, or information by pressing it onto a surface.

Goodwill

An intangible asset representing the value of a company's brand, customer base, reputation, and positive employee relations.