A Key to Managing Intergroup Communication Is to Ensure That

question 50

Multiple Choice

A key to managing intergroup communication is to ensure that the viewpoints being shared are positive and match the organization's:

• A)telecommuting and teleconferencing.
• B)video conferencing and e-mail.
• C)coordination of social audits and evaluation.
• D)culture and goals.

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Definitions:

Emotional Route

A pathway by which emotional responses are elicited, often referring to how emotional reactions can influence decision-making.

Persuasion

The active and conscious effort to change an attitude through the transmission of a message.

Cognitive Dissonance

The inner conflict encountered by someone who possesses multiple beliefs, ideas, or values that contradict each other at the same time.

Attitude Accessibility

Refers to the ease with which an attitude can be retrieved from memory.