Computer Monitoring of Customer Service Telephone Calls Is an Example

question 113

Multiple Choice

Computer monitoring of customer service telephone calls is an example of which type of control?

• A)feedforward
• B)optional
• C)feedback
• D)concurrent

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Definitions:

Aging of Accounts Receivable

A report or process that categorizes a company's accounts receivable according to the length of time an invoice has been outstanding.

Promissory Note

A written promise to pay a specified sum of money to a certain entity at a specified date or on demand.

Maturity Date

The date on which a financial obligation must be repaid in full.

Promissory Note

A financial instrument containing a written promise by one party to pay a definite sum of money to another party at a specified future date or on-demand.