Porter's Five Forces Model Outlines the Process for a Sales

question 93

True/False

Porter's Five Forces Model outlines the process for a sales strategy.

---

Definitions:

Managers

Individuals in an organization responsible for directing and overseeing the work of a group of employees.

Emotional Dissonance

The conflict or incongruity between one's experienced emotions and the emotions one displays in accordance with societal or occupational roles.

Surface Acting

A behavioral concept where individuals fake or modify their external expressions or emotions to meet certain expectations.

Deep Acting

An emotional labor strategy where individuals attempt to feel the emotions they are supposed to display, rather than just superficially acting them out.