What Are Predictive Analytics

question 455

Multiple Choice

What are predictive analytics?

• A)The scientific process of transforming data into insight for making better decisions.
• B)Uses techniques that describe past performance and history.
• C)Uses techniques that extract information from data and use it to predict future trends and identify behavioral patterns.
• D)Uses techniques that create models indicating the best decision to make or course of action to take.

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Definitions:

Customer Service Ethics

Moral guidelines that govern the behavior and practices of individuals providing services to customers.

Quality Of The Services

The degree to which a service meets the customer's expectations and requirements, often judged on criteria like efficiency, effectiveness, and emotional satisfaction.

Thanking The Customer

The act of expressing gratitude to customers, acknowledging their patronage, and reinforcing a positive relationship.

Customer Interaction

The communication and engagement between a business and its customers, ranging from service inquiries to the purchase process.