What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 224

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
• B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

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Definitions:

Edward Hall

An anthropologist known for his studies of cross-cultural communication and the development of the concept of proxemics.

Proxemics

The study of human use of space and the effects that population density has on behavior, communication, and social interaction.

Gesture-Call System

A form of nonverbal communication involving bodily motions and vocal sounds used to convey messages, commonly observed in animals and early human development.