What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 224

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
• B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

---

Definitions:

Business Problems

Challenges or obstacles faced by a business that require solutions in order to maintain or enhance its operations.

IT Innovatively

Utilizing information technology in new and creative ways to solve problems or enhance business operations.

Technology Trends

Emerging patterns that indicate the future direction of technology advancements and innovations which affect how users interact with and benefit from technology.

Emerging Technologies Manager

A professional responsible for identifying, assessing, and implementing new technologies within an organization to maintain competitiveness.