What Types of Metrics Measure Customer Satisfaction

question 121

Multiple Choice

What types of metrics measure customer satisfaction?

• A) Efficiency MIS metrics
• B) Effectiveness MIS metrics
• C) Both efficiency and effectiveness MIS metrics
• D) Both ROI and market share

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Definitions:

Real Wealth Effect

The change in consumption patterns due to changes in purchasing power, often resulting from price level changes that affect the real value of assets and liabilities.

Aggregate Demand Curve

A graphical representation showing the relationship between the total demand for goods and services in an economy and the overall price level.

Price Level

The average of all current prices for goods and services in an economy, often measured by a price index.

Keynesians

Economists who follow the theories of John Maynard Keynes, emphasizing the role government should play in moderating economic cycles through fiscal and monetary policies.