Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 184

True/False

Speech analytics is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Annual Meeting

A yearly gathering of a company's shareholders or members to discuss its affairs, review financial statements, and elect board members.

Special Meetings

Meetings called for a specific purpose, outside of the regular schedule of meetings, often requiring a special notice for attendance.

Per Share Value

The monetary value assigned to each individual share of stock in a company.

Minority Shareholder

An investor who owns less than 50% of a company's shares and therefore has less influence on corporate decisions compared to majority shareholders.