What Is Social Media Analytics

question 222

Multiple Choice

What is social media analytics?

• A)Analyzes text flowing across the Internet, including unstructured text from blogs and messages.
• B)The process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
• C)Analyzes unstructured data to find trends and patterns in words and sentences.
• D)Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.

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Definitions:

Toilet Trained

Refers to the process by which young children learn to use the toilet for urination and defecation independently.

Psychosexual Stages

Freud's theory that children pass through a series of stages centered on erogenous zones, with successful navigation key to personality development.

Infancy

The early stage of childhood that spans from birth to 2 years, characterized by rapid physical and cognitive development.

Oral Stage

is the first stage in Freud's psychosexual development theory, occurring from birth to about 18 months, where an infant's pleasure centers are in the mouth.