What Is Speech Analytics

question 98

Multiple Choice

What is speech analytics?

• A)Analyzes text flowing across the Internet, including unstructured text from blogs and messages.
• B)The process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
• C)Analyzes unstructured data to find trends and patterns in words and sentences.
• D)Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.

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Definitions:

Diagnostic Criteria

The specific symptoms and signs that mental health professionals use to identify and classify mental disorders.

Other Specified Feeding

A classification for eating or feeding disturbances that do not meet the criteria for any specific feeding or eating disorder.

Eating Disorder

A range of psychological disorders characterized by abnormal or disturbed eating habits, which can significantly impact health and well-being.

DSM-5

The fifth edition of the Diagnostic and Statistical Manual of Mental Disorders, a handbook used by healthcare professionals for diagnosing mental disorders.