Speech Analytics Is Heavily Used in the Customer Service Department

question 69

True/False

Speech analytics is heavily used in the customer service department to help improve processes by identifying angry customers and routing them to the appropriate customer service representative.

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Definitions:

Rituals and Traditions

Established patterns of behavior and ceremonies that are performed by a society, culture, or religion.

Universality

The quality of being true or applicable in all situations, cultures, or contexts.

Theodicy

An effort to explain how the existence of evil is compatible with the existence of God.

Paul Tillich

A German-American theologian and philosopher known for his works on existentialist philosophy and Christian existentialism, notably "The Courage to Be."