What Is Speech Analytics

question 98

Multiple Choice

What is speech analytics?

• A)Analyzes text flowing across the Internet, including unstructured text from blogs and messages.
• B)The process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
• C)Analyzes unstructured data to find trends and patterns in words and sentences.
• D)Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.

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Definitions:

Standard Deviation

A measure of the amount of variation or dispersion of a set of values; a low standard deviation means the values are close to the mean, while a high standard deviation means they are spread out over a wider range.

Confidence Interval

A range of values defined so that there is a specified probability that the value of a parameter lies within it.

Mean Height

The average stature of individuals in a particular group or population, calculated by summing all heights and dividing by the number of individuals.

Campus Student

An individual enrolled in an educational institution, attending classes on the physical campus as opposed to online learning.