What Is Text Analytics

question 83

Multiple Choice

What is text analytics?

• A)Analyzes text flowing across the Internet, including unstructured text from blogs and messages.
• B)The process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
• C)Analyzes unstructured data to find trends and patterns in words and sentences.
• D)Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.

---

Definitions:

Status Quo Managers

are managers who prefer maintaining current conditions and are resistant to change.

Bottom-Up Initiatives

Approaches or strategies initiated by lower-level employees or groups aiming to influence decision-making or bring about organizational change.

Institutional Capability

The abilities and resources that institutions possess enabling them to effectively achieve their goals and fulfill their mission.

Sustainable Change

Change within an organization or society that is maintainable over the long term without harmful effects on people or the environment.