What Is Text Analytics

question 83

Multiple Choice

What is text analytics?

• A)Analyzes text flowing across the Internet, including unstructured text from blogs and messages.
• B)The process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
• C)Analyzes unstructured data to find trends and patterns in words and sentences.
• D)Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.

---

Definitions:

Providers of Color

Healthcare or service providers who identify as people of color, indicating diversity in the workforce.

Iatrogenesis

"Sickness or pathology that results from medical or psychological intervention and treatment."

Chinese American

An American citizen or resident of Chinese descent, often referring to a person's cultural identity integrating both Chinese and American elements.

Acculturative Stress

Stress and emotional distress and, at times, trauma caused by acculturation.