What Is the Process of Analyzing Recorded Calls to Gather

question 310

Multiple Choice

What is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?

• A)Social media analytics
• B)Speech analytics
• C)Text analytics
• D)Web analytics

---

Definitions:

Foreign Intelligence Surveillance Court

A federal tribunal created to review and grant warrants for surveillance on foreign espionage agents within the United States requested by federal law enforcement and intelligence bodies.

Terrorism

The use of violence and threats to intimidate or coerce, especially for political purposes.

Warrants

Financial securities that grant the holder the right to buy shares of a company at a fixed price until the expiry date.

Exclusionary Rule

A legal principle in the United States that prevents evidence collected or analyzed in violation of the defendant's constitutional rights from being used in a court of law.