What Is the Process of Analyzing Recorded Calls to Gather

question 310

Multiple Choice

What is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?

• A)Social media analytics
• B)Speech analytics
• C)Text analytics
• D)Web analytics

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Definitions:

Psychological Factors

Elements of a person's psychological state, such as emotions, attitudes, and motivations, that can influence their behavior and mental well-being.

Teenage Pregnancies

Situations where girls become pregnant during their teenage years, often presenting various social, economic, and health challenges.

Ethnic Groups

Populations that share common cultural traits, ancestry, language, history, and often, geographic origins.

Social Norms

Shared expectations and rules that guide behavior within a society or group, influencing how individuals act and interact.