What Is Automatic Call Distribution

question 127

Multiple Choice

What is automatic call distribution?

• A)Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)Directs customers to use touch-tone phones or keywords to navigate or provide information
• C)A phone switch routes inbound calls to available agents
• D)All of the above

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Definitions:

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The practice of empowering employees by encouraging them to contribute ideas and participate in decision-making processes affecting their work.

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The relationship, negotiations, and agreements between labor unions and employers regarding worker conditions, compensation, and rights.

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