What Is Call Scripting

question 185

Multiple Choice

What is call scripting?

• A)A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
• B)Allows customers to use the web to find answers to their questions or solutions to their problems.
• C)Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
• D)A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

---

Definitions:

Organizing Icon

A graphical symbol used to represent the function of organizing or arranging files, folders, or digital information.

Desktop

The primary user interface of a computer's operating system, featuring icons, windows, and background wallpaper.

Icon

A small graphical symbol or image that represents a program, function, data, or file in a computer interface.

Program

A sequence of instructions written to perform a specified task with a computer.