The Primary Difference Between Operational CRM and Analytical CRM Is

question 65

True/False

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

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Definitions:

Activity-Based Costing

A method of cost accounting that assigns costs to products or services based on the resources they consume.

Manufacturing Overhead

The indirect costs associated with manufacturing, such as utilities, maintenance, and salaries not directly involved in production.

Time-Driven

Refers to activities or processes whose scheduling or execution is strictly influenced by the passage of time.

Total Minutes

The complete count of minutes accumulated across a specified timeframe, often used in time tracking or productivity analysis.