Uplift Modeling Gathers Product Details and Issue Resolution Information That

question 70

True/False

Uplift modeling gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

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Definitions:

Reinforcement

A process in operant conditioning that increases the likelihood of a behavior by adding a positive stimulus or removing a negative one.

Conditioning

A process of behavior modification by which a subject comes to associate a desired behavior with a previously unrelated stimulus.

B. F. Skinner

A pioneering psychologist and behaviorist known for his work on operant conditioning and behavior modification.

Trial and Error

A problem-solving method that involves trying multiple solutions and eliminating those that do not work to find one that does.